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Top FAQs
Quick answers to the most common questions:
- When will I receive my digital goods? Delivery is immediate after payment confirmation.
- What are the license terms? Single-developer unless stated; see full license in the product page.
- How do refunds and cancellations work? 14-day window for un-downloaded items; conditions apply.
- Do I get version updates? Minor updates included for 12 months on most products.
- What are the system requirements? Check each product page for language, version, and OS support.
Guides & Tutorials
Policies at a Glance
Contact & Tickets
Need a hand? Our support operates Monday–Friday, UTC, with typical first response within 24–48 hours. We provide email/ticket support only—no phone support. For order or license questions, include your order ID and the email used at checkout.
- Before opening a ticket, check the Blog for updates and the Workspace for instant access.
- Security issues: summarize impact and steps to reproduce; avoid sharing secrets in plain text.
Open a Support Ticket
Tip: Refresh this page for the newest status. For maintenance windows or incident timelines, check the Blog. If you can’t access downloads or licenses, try the Workspace again after 5 minutes.