Welcome to FCM.com Cyber Space ("FCM.com", "we", "us"). We operate entirely online with no physical storefront. This Privacy Policy explains what data we collect, how we use it, and the rights you have under GDPR/CCPA and similar laws.
Scope: This policy applies to our website ferreuscybermotus.com, our store, blog, and the user Workspace.
At a glance: We collect the minimum data needed to run our store, fulfill orders, secure accounts, and improve reliability. We do not sell personal data.
Related policies: See our Terms of Service and Cookie Policy.
- Account data: email, password (hashed), display name, and settings.
- Orders & payments: items purchased, invoice details, and payment confirmation from processors. We do not store full card numbers.
- Telemetry (minimal): security logs, error diagnostics, and performance metrics.
- Cookies & similar tech: necessary cookies for login and cart; preferences/analytics only with consent—see Cookie Policy.
Sources: you (forms, checkout, Workspace), automated logs, and processors (e.g., payment confirmations). We do not collect special categories of data.
- Contract: create and manage your account; process orders; deliver downloads/licenses; provide support.
- Legitimate interests: protect our services (fraud prevention, abuse detection), improve reliability, and measure service performance.
- Consent: non-essential cookies/analytics; marketing emails (opt-in).
- Legal obligations: tax/accounting records; responding to lawful requests.
We balance legitimate interests against your rights and implement controls such as opt-outs and pseudonymization where appropriate.
We share personal data with trusted processors solely to operate our services:
- Payments: payment service providers to process transactions and prevent fraud.
- Infrastructure: hosting, CDN, email delivery, and backup services.
- Analytics (if enabled by consent): usage metrics to improve performance.
- Support tools: ticketing and communications.
We do not sell personal data. For CCPA, we do not "sell" or "share" personal information for cross-context behavioral advertising.
Disclosures may occur to comply with law or protect security, integrity, and rights.
Data may be processed in multiple countries. When transferring data internationally, we use appropriate safeguards such as Standard Contractual Clauses where required.
Security: encryption in transit and at rest, least-privilege access, MFA for admin access, logging and monitoring, regular backups, and vulnerability management. We continuously refine controls to meet modern security standards.
Incident response: we assess, contain, and notify when legally required.
- Account data: retained while your account is active; deleted or anonymized within 30 days of verified deletion request, subject to legal holds.
- Order & tax records: typically 6–10 years as required by law.
- Telemetry & security logs: 30–180 days unless needed for investigations.
- Backups: encrypted rotation; data removed on the next scheduled cycle.
We retain only as long as necessary for the purposes described or to meet legal obligations.
Subject to law, you can request: access, correction, deletion, restriction, portability, and objection; you can also withdraw consent at any time. You have the right to lodge a complaint with your local data protection authority.
We verify identity for security. Typical response time: up to 30 days.
We use necessary cookies to run core features (login, cart, checkout). With your consent, we may use preference and analytics cookies to improve experience. You can change your choices at any time.
For full details, see our Cookie Policy.
Our services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact Support so we can delete it and take appropriate steps.
We may update this policy to reflect changes in our services or legal requirements. If changes are material, we will provide a prominent notice. The latest version will always be available on this page with the effective date.
We exist solely in cyberspace and do not maintain a physical address. For privacy inquiries, data requests, and security reports, please reach us through our Support page.